what we do
Services
About our services
End-to-End Export Solutions
From sourcing to delivery — and beyond. We provide comprehensive trading services that make importing commercial BBQ equipment simple, reliable, and profitable for businesses worldwide.
OEM / ODM Sourcing
Have a unique grill design in mind? Our OEM and ODM sourcing service helps you bring it to life. We work directly with our network of certified manufacturers to produce custom designs that match your exact specifications. From initial concept discussions and CAD drawing reviews to prototype development and mass production oversight, our engineering team manages every step of the process. We have successfully delivered over 200 custom grill designs for clients worldwide, ranging from minor modifications to existing models to completely original products. Our manufacturers utilize CNC machining centers, laser cutting systems, and robotic welding arms to ensure precision and consistency. Whether you need a custom size, unique features, or a completely new product concept, our team in Hangzhou coordinates the entire development cycle, keeping you informed at every stage.
CAD / 3D Design Review
Rapid Prototyping (7-10 days)
CAD / 3D Design Review
CAD / 3D Design Review
Private Label Program
Launch your own BBQ brand without the overhead of manufacturing. Our Private Label Program gives you access to our curated catalog of proven, market-tested products that you can sell under your own brand name. We handle everything from product selection advice based on your target market, to custom branding implementation, packaging design, user manual creation, and warranty program setup. Our design team can create custom retail packaging, product labels, instruction booklets, and warranty cards — all featuring your brand identity. We support multilingual documentation for major export markets including English, German, French, Spanish, and Arabic. With low minimum order quantities starting at just 50 units, you can test the market before scaling up. This program is ideal for distributors, retailers, and entrepreneurs looking to build a brand in the outdoor cooking space.
Curated Catalog Access
Custom Branding & Packaging
Multilingual User Manuals
Warranty Program Setup
Third-Party Quality Control
Quality is non-negotiable. Every order placed through ESHONG undergoes a rigorous five-stage quality control process managed by independent third-party inspection agencies. Stage one begins with incoming raw material inspection, where all stainless steel, cast iron, and electronic components are verified against material certificates and specifications. Stage two involves in-process quality checkpoints at every manufacturing milestone — cutting, welding, surface treatment, assembly, and finishing. Stage three is comprehensive function testing, where every unit undergoes burn-in testing, temperature accuracy verification, and safety mechanism checks. Stage four is the final pre-shipment inspection, where packaging integrity, labeling accuracy, and documentation completeness are verified. Stage five involves certification verification, ensuring all products meet the required CE, FDA, LFGB, or other market-specific standards. Full inspection reports with photos are provided for every batch.
Incoming Material Inspection
In-Process QC Checkpoints
100% Pre-Shipment Inspection
Lab Testing & Certification
Packaging & Branding Solutions
First impressions matter. Our packaging and branding team ensures your products arrive safely and look professional on retail shelves. For shipping protection, we offer foam-in-place cushioning, reinforced double-wall cartons, corner protectors, and ISPM-15 certified wooden pallets for sea freight. For retail presentation, we design custom product boxes, insert cards, hang tags, and sleeve wraps that communicate your brand story. Our designers work with you to create packaging that stands out while meeting the labeling requirements of your target markets. We also handle barcode generation, country-of-origin labeling, and multilingual product information panels. For Amazon FBA sellers, we provide FBA-compliant packaging and prep services. Every packaging solution is tested for drop resistance and transit durability before being approved for production.
Export-Grade Protection
Custom Retail Packaging
Palletization & Strapping
Barcode & Label Printing
Logistics & Shipping
Navigating international shipping can be complex. Our logistics team simplifies the entire process, handling everything from factory pickup to final delivery at your warehouse. We offer flexible shipping terms including FOB (Free On Board), CIF (Cost, Insurance, Freight), and DDP (Delivered Duty Paid) to suit your preferences and experience level. Our long-standing partnerships with major freight forwarders ensure competitive ocean freight rates and reliable sailing schedules. For clients ordering multiple product types, we offer container consolidation services, allowing you to mix different grill models in a single shipment to optimize shipping costs. We manage all export documentation including commercial invoices, packing lists, certificates of origin, and bills of lading. Our clients receive real-time shipment tracking updates, and our team proactively manages any customs clearance issues that may arise at the destination port.
FOB / CIF / DDP Terms
Container Consolidation
Export Documentation
Real-Time Shipment Tracking
After-Sales Support
Our commitment to your success extends well beyond delivery. Our dedicated after-sales support team is available to assist with any product-related questions, warranty claims, or technical issues. Each client is assigned a personal account manager based in our Hangzhou office who serves as your single point of contact. We maintain a comprehensive spare parts inventory for all products in our catalog, ensuring quick replacement of any component under warranty. Our technical support team can provide troubleshooting guidance via email, video call, or detailed instruction sheets. For warranty claims, we have a streamlined process that typically resolves issues within 7 business days. We also provide ongoing product improvement feedback — if your customers identify areas for enhancement, we communicate those insights directly to our manufacturing partners for future production runs. This continuous improvement cycle ensures the products you source through ESHONG get better over time.
Spare Parts Supply
Technical Support Hotline
Warranty Claim Processing
Video Troubleshooting Guides
QUALITY ASSURANCE
Our 5-Stage QC Process
01
Incoming Inspection
All raw materials and components verified against specifications and certificates before production begins.
02
In-Process Control
Quality checkpoints at every manufacturing stage — cutting, welding, assembly, and finishing.
03
Function Testing
Every unit undergoes burn-in testing, temperature calibration, and safety verification.
04
Final Inspection
100% pre-shipment inspection including packaging integrity and documentation review.
05
Certification
Third-party lab testing for CE, FDA, LFGB compliance with full documentation.
Inspection Rate
Defect Rate
Export Markets
Inspection